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| Miscellaneous
UP |
How can I get
drivers for my digitizer?
Simply download the drivers
you need from this website.
May I drill holes in or cut off part of my digitizer
tablet?
NO. DO NOT DRILL HOLES IN THE TABLET. DO NOT CUT THE TABLET.
How should I clean my digitizer tablet?
You can use Windex and a cloth to clean the surface of the tablet.
DO NOT FLOOD THE TABLET WITH CLEANING SOLUTION. Excess fluid may
enter the tablet, shorting out the components.
Why can't I purchase direct from the manufacture?
GTCO CalComp has a well defined, knowledgeable Reseller Channel set
up to fully support not only the hardware (digitizers and scanners)
but also the software needed to utilize the system. This channel can
support the entire solution while GTCO CalComp can only troubleshoot
and support the hardware portion of this solution.
What type of warranty do you offer?
The standard warranty is either 1 or 2 years depending on the model.
The DrawingBoard and Roll-Up models are
covered by a standard warranty period of 1 year while the Super L
and AccuTab models include a standard two year warranty.
Can I purchase an extended warranty?
Yes. Extended warranties can be purchased any time from the date of
the original purchase until the standard warranty expires. After the
warranty expires, the unit is no longer eligible for a warranty
extension.
How long may I extend the warranty and what does it cover?
Extended warranties can be purchased in 1 year durations. It covers
parts and labor.
May I return a system if I'm not satisfied?
A system can be returned through the reseller who originally sold
the unit. The unit must be returned within 30 days and in new
condition. A restocking fee will apply and this amount is based on
the involved reseller’s policy.
What sort of estimating software do you recommend?
We partner with over 30 different software providers. We do not
recommend one package over another. The user must research the
packages and determine which one best fits their individual needs. A
list of our partners can be downloaded from our Web
site at
www.gtcocalcomp.com/softwarepartners.htm.
Will my software work with this tablet?
There are many Construction Cost Estimating, GIS, and CAD programs
that work with GTCO
CalComp digitizers. Please consult our Technical Support group for
information on your specific software.
Do you provide software? What software should I buy?
GTCO CalComp does not provide nor makes recommendations for specific
software solutions.
However, we do provide a list of companies that sell software for
many applications that utilize a digitizer
such as Construction Cost Estimating, GIS, CAD and Apparel. The
Software partner list is available on
our web site or by contacting Technical Support.
Explain the differences between the different accuracies.
GTCO CalComp provides digitizer tablets with different accuracies to
suit specific applications. The smaller the accuracy number the more
precise the X/Y coordinates are. Our standard accuracy is +/- 0.010
inches while our most accurate digitizer provides measurements to
+/- 0.002 inches |
| USB
UP |
What is the
maximum length for a USB cable?
The maximum length for a USB cable is 5 meters (197 inches). The
power transferred through a USB cable that is greater than 5
meters in length will start to decrease, and the device may not
function properly.
How fast is USB?
The maximum data transfer rate for USB 1.1 is 12Mbps (12,000,000
million bits per second).
The maximum data transfer rate for USB 2.0 is 480Mbps (480,000,000
million bits per second).
Will my USB 1.1 tablet work with my new computer using USB
2.0?
Yes, USB 2.0 is backward compatible with USB 1.1.
Can my USB tablet be plugged into a hub?
Yes, as long as the hub uses an external power supply. We do not
recommend or support this configuration. Before requesting help
from Technical Support, please try connecting the device directly
to the computer's USB port.
What is Enumeration?
Enumeration happens when a Plug-N-Play device is plugged in or is
unplugged. This signals Windows to load or unload a driver for the
corresponding device. If a driver has not been loaded or can’t
be found, Windows will ask for the driver.
How much power does the USB bus supply?
The USB bus supplies 0.5 watts minimum and 2.5 watts maximum of
power per peripheral. A total of 60 watts maximum power per USB
bus.
How many USB devices can be connected at the same time on
one USB bus?
The USB specification calls out a total of 127 devices per bus. |
|
Pointing Devices
UP |
What is the difference between a
stylus, 4-button and 16-button
cursor/mouse?
Each button specifies a function within the software being used. The
more functions that need to be called out within the software, the
more buttons the user will need on their cursor.
What are the benefits to using a 16-button
mouse?
A 16-button mouse allows more special
functions to be activated or called up with a single button press.
However, the use of a 16-button mouse is
dependent on the software application.
Why are there no cordless pointing devices for the Roll-Up
Digitizer?
The electrostatic technology for the Roll-Up does not allow for
cordless pointing devices.
How does a pen or cursor work?
A signal is transmitted by the pen or cursor and received by a grid
of vertical and horizontal conductors in the tablet. An electronic
controller scans the vertical and horizontal conductors and
establishes the physical location of the pen or cursor. The location
information is converted into an X/Y coordinate and made available
to the software application via the Serial or USB interface. |
| AccuTab
UP |
Will this
digitizer work with Windows 3.x/95/NT?
Yes. You may also need
one of our Wintab™ drivers.
How do I make the digitizer’s output compatible with my
software?
The AccuSet Menu (plastic menu strip at the top of the
tablet) is used to change the digitizer’s operating
characteristics to match those required by different application
programs running on your computer. For your convenience, the
User’s Manual and Help
File contain a list of applications with AccuSet codes. If
your particular application isn’t listed and you know the output
characteristics the software requires, consult the list of AccuSet
codes with output characteristics also provided in the User’s
Manual and Help Files.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of
your software, you can use the Custom Configuration Menu to custom
select a unique set of configuration choices. See your User’s
Manual or Help File for
directions on using this feature.
My digitizer is emitting a series of strange beeps. What should I
do?
Check the ribbon cable connections on both ends.
Disconnect and then reconnect the ribbon cable to be sure it is
seated well. Then press the reset button on the controller. If
this does not correct the problem, check your User’s Manual or Help
File for a chart of diagnostic tones and what they mean or
call GTCO Technical Support.
I moved my digitizer and now it doesn't work. What should I do?
Check the connections. Be sure that the I/O cable (the cable
running from the computer serial port to the digitizer) is
connected on both ends. If all cables appear to be properly
attached, reset your digitizer and listen for the tones. If you
hear anything other than the four "Success" tones,
consult your User’s Manual or Help
File for assistance. Also, be sure you have selected the
correct serial communications port in your software application. |
| AccuTab
II
UP |
Will this digitizer work with
Windows 3.x/95/NT/2000/XP?
Yes. Depending on your estimating software, you may need to install
one of our TabletWorks drivers.
Will my digitizer work with the latest version of "TabletWorks"?
Yes. The TabletWorks driver is compatible with your AccuTab II
digitizer.
How do I make the digitizer’s output compatible with my software?
The AccuSet Menu (plastic menu strip at the top of the tablet) is
used to change the digitizer’s operating characteristics to match
those required by different application programs running on your
computer. For your convenience, the User’s Manual and Help Files
contain a list of applications with AccuSet codes. If your
particular application isn’t listed and you know the output
characteristics the software requires, consult the list of AccuSet
codes with output characteristics also provided in the User’s Manual
and Help Files.
I moved my digitizer and now it doesn't work. What should I do?
Check the connections. Be sure that the I/O cable (the cable running
from the computer serial port to the digitizer) is connected on both
ends. If all cables appear to be properly attached, reset power to
your digitizer and listen for the tones. If you hear anything other
than the four "Success" tones, consult your User’s Manual or Help
Files for assistance. Also, be sure you have selected the correct
serial communications port in your software application.
How accurate is the AccuTab II digitizer?
The Standard Model AccuTab II digitizer is accurate up to + 0.005
inches, and the Optimal Model AccuTab II digitizer is accurate to +
0.002inches, the highest level of accuracy in digitizers on the
market today. |
| AccuTab
VI
UP |
Why should I purchase an AccuTab
over a Super L?
The AccuTab is a higher accuracy tablet. The Super L is available
only with +/- 0.010 in accuracy. However, the AccuTab is available
with +/- 0.005 in or +/- 0.002 in accuracy.
What is the difference between a DrawingBoard, Super L and
AccuTab?
The Super L is a 10 mil accuracy unit with a 2 year warranty. The
AccuTab is a high accuracy tablet with a 2 year warranty- available
in 5 mil and 2 mil accuracies. The DrawingBoard comes in a 10 mil, 5
mil and 2 mil option and carries a 1 year warranty.
|
|
Surface-Lit AccuTab
UP |
My digitizer is emitting a series
of strange beeps. What should I do?
Check the ribbon cable connections on both ends. Disconnect and then
reconnect the ribbon cable to be sure it is seated well. Then press
the reset button on the controller. If this does not correct the
problem, check your User’s Manual or Help Files for a chart of
diagnostic tones and what they mean or call GTCO CalComp Technical
Support.
Can I change the bulbs on the digitizer myself?
Yes, the bulbs would need to be purchased from the Sales Department
at GTCO CalComp. If you need installation assistance, please contact
Technical Support. |
|
QuikRuler
UP |
Which digitizers will my
QuikRuler work with?
The QuikRuler is compatible with the Super L II Plus, certain
Roll-Ups, the Roll-Up II and the Super LX.
What is the QuikRuler software for?
This allows you to send take-off information to computer. The
computer will treat the QuikRuler data as if you entered it via the
keyboard.
Do I need to install the Wintab™ driver
with the QuikRuler?
No. The QuikRuler is designed to replace software applications
that use the Wintab driver. If you use the QuikRuler with your
computer, the computer will treat the QuikRuler data as if you
entered it via the keyboard. Software applications that accept
keyboard input, such as spreadsheets, can be used with the
QuikRuler.
I have a Roll-Up(II) with a QuikRuler. Should I use both
power supplies?
Use only one power supply. Connect either power supply to the
QuikRuler Interface module.
My QuikRuler display says "No Digitizer". What
should I do?
Check the cable connections between the digitizer and the
Interface module. Also, check to make sure you are using a SuperSet
code of 01. Reset the QuikRuler and if the same message appears,
contact GTCO Technical Support.
I have a Super L II Plus with a QuikRuler. Should I use both
power supplies?
Yes. |
|
QuikRuler III
UP |
Which digitizers can be used with
the QuikRuler III?
The Roll-Up III and Super L IV. With a Legacy Kit the original
Roll-Up, Roll-Up II, Super L 2+, Super L III, AccuTab, and AccuTab
II.
How will the QuikRuler III be connected to my PC?
The QuikRuler connects via a USB port.
What operating systems are supported?
Win98se, ME, 2000, or XP.
Do I need estimating software for the QuikRuler III?
No, the QuikRuler III can export data to your PC and into any
spreadsheet or other software that takes keyboard input. (i.e.
Excel, Lotus, etc.)
What types of transducers (pointing devices) can be used?
Stylus, 4 button, or 16 button cursor.
I get an error message that says “No digitizer”?
Check to make sure QuikRuler is properly connected to the digitizer.
For further details refer to the User’s Manual. Also, make sure
SuperSet Code S01 is digitized from the SuperSet menu boxes on the
digitizer (lower left hand corner for the Roll-Up line and top,
center for the Super L and AccuTab line).
I get an error message that says “ Bad Ref Point”?
This message occurs when the user selects an invalid left or right
reference point when defining the QuikRuler III menu. Make sure the
menu is located completely within the white grid area on a Roll-Up
and within the corner marks on a rigid digitizer.
I lost my menu location what do I do?
If somehow the menu was moved, tape it down where you want it
located.
-Disconnect the power
-Reconnect and listen for four beeps
-When “Press switch to Relocate Menu” is displayed, press down on
the tip of the stylus or press a button on the cursor in the
digitizer’s active area to enter relocate mode. Then digitize Point
1 and Point 2 on your QuikRuler menu card.
Where can I find Point 1 and Point 2?
They are located on the left and right of your QuikRuler menu card.
What is the “Configuration” button used for?
Digits to the right of the decimal point
Tone selections
Character selections
Language preference
How can I set or change the Scale settings?
Refer to the User’s Manual, for step by step instructions to set-up
your Scale. You may manually set a Scale or use the Automatic Scale
function. You may also select your Unit of Measure when setting a
Scale.
How do I enter my fractional Scale into the QuikRuler III?
Scales entered into the QuikRuler must be converted to a decimal and
set up in a 1 to x ratio. There is a table in the User’s Manual and
on our Web Site that will assist you with this conversion.
I lost my User’s Manual what do I do?
You can obtain it in electronic form on our Web Site at
www.gtcocalcomp.com. It is a .PDF file format. A new manual may also
be purchased from our Sales Department.
I still can’t find a resolution to my problem what do I do?
Contact GTCO CalComp’s Technical Support at 410-312-9221.
How does the QuikRuler work with a digitizer? Can I use it
stand-alone?
The QuikRuler cannot be used without a Roll-Up, AccuTab or Super L
II Plus or newer Super
L digitizer. It receives X/Y coordinates from the digitizer
and uses them to do calculations based on the function selected on
the QuikRuler. |
|
Roll-Up
UP |
Will this digitizer work
with Windows 3.x/95/NT?
Yes. You may also need one of our Wintab™
drivers.
How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the plastic menu strip in the lower
left corner of the tablet) is used to change the digitizer’s
operating characteristics to match those required by different
application programs running on your computer. For your convenience
the the User's Manual contains a list of applications with SuperSet
codes. If your particular application isn’t listed and you know the
output characteristics the software requires, consult the list of
SuperSet codes with output characteristics also provided in the the
User's Manual.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of
your software, you can use the Custom Configuration Menu to custom
select a unique set of configuration choices. See the User's Manual
for directions on using this feature.
My digitizer is emitting a series of strange beeps. What
should I do?
Make sure your stylus/cursor is connected tightly. Reset
the digitizer. If these actions do not correct the problem, check
the User's Manual for a chart of diagnostic tones and what they mean
or call GTCO Technical Support.
I moved my digitizer and now it doesn't work. What should I
do?
Check the connections. Be sure that the I/O cable (the
cable running from the computer serial port to the digitizer) is
connected on both ends. If all cables appear to be properly
attached, reset your digitizer and listen for the tones. If you hear
anything other than the four Success tones, consult the User's
Manual for assistance. Also, be sure you have selected the correct
serial communications port in your software application.
I have a separate power supply for my Roll-Up---do I really need
to use it?
Yes. Although the Roll-Up does get some power from the
computer, the external power supply is needed to ensure a constant
power source. This is especially true if you are using the digitizer
with a laptop computer.
Why do I get dead spots and areas where the stylus/cursor jumps
around?
There are a few possibilities:
Pencil Marks.
Pencil marks contain graphite. Graphite is a conductor and will
interfere with proper functioning of the digitizer. Erase any
pencil marks from the tablet. If the plans or paper resting on the
tablet have pencil marks, remove the plans and see if this action
corrects the problem.
Objects in contact with the
digitizer. Be sure there are no metal objects (such as
staples) on or below the digitizer. A Roll-Up cannot be used
effectively on a metal surface. Be sure there are no electronic
devices (such as a monitor, phone, radio, or even a keyboard) on
the digitizer tablet because these devices can cause interference.
Dirt or film build up. The
digitizer should be clean and dry. Clean the digitizer with a mix
of isopropyl alcohol and water.
Static electricity. Try to
ground yourself before using the digitizer. If the air is very
dry, try using a humidifier. An anti-static air spray and/or
grounding floor mat may also help. Clothing made of synthetic
fabric also creates a lot of static electricity. If static is a
problem, you may want to minimize how much synthetic material you
are wearing.
Cuts or slices in the tablet.
Cuts or slices in the tablet may result in dead spots. If
you believe your tablet is damaged in this way, call GTCO
Technical Support.
Does it matter what order I plug the stylus/cursor, power supply
and I/O cable in?
Yes. First connect the stylus/cursor and then the
separate power supply if you have one. Next, connect the I/O
cable. The digitizer will emit the four Success tones when you
connect the external power supply. There is no specific order for
disconnecting the components.
Can I extend my I/O cable (digitizer to computer's serial
communications port)?
Yes. The easiest way to do this is to extend the side of
the cable with the RS232-C connector. You can purchase a connector
and an extra length of standard "RS232-C straight through" cable
from many local electronics stores. The maximum recommended total
cable length (including all parts and extensions) is 25 feet.
Can I use my Roll-Up with the QuikRuler?
Very likely, yes. Look on the back of your Roll-Up and write down
the "Software" you have. The Software (or firmware) code will look
something like this: "J1.3". To find out if your Roll-Up will work
with the QuikRuler, call GTCO Technical Support with this code. |
|
Roll-Up II
UP |
Will this digitizer work
with Windows 3.x/95/NT?
Yes. You may also need
one of our Wintab™ drivers.
How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the plastic menu strip in the lower
left corner of the tablet) is used to change the digitizer’s
operating characteristics to match those required by different
application programs running on your computer. For your convenience
the Help File contains a
list of applications with SuperSet codes. If your particular
application isn’t listed and you know the output characteristics the
software requires, consult the list of SuperSet codes with output
characteristics also provided in the Help File.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of
your software, you can use the Custom Configuration Menu to custom
select a unique set of configuration choices. See the Help File for
directions on using this feature.
My digitizer is emitting a series of strange beeps. What should I
do?
Make sure your stylus/cursor is connected tightly. Reset
the digitizer. If these actions do not correct the problem, check
the Help File for a chart
of diagnostic tones and what they mean or call GTCO Technical
Support.
I moved my digitizer and now it doesn't work. What should I do?
Check the connections. Be sure that the I/O cable (the
cable running from the computer serial port to the digitizer) is
connected on both ends. If all cables appear to be properly
attached, reset your digitizer and listen for the tones. If you hear
anything other than the four Success tones, consult the
Help File for assistance. Also, be sure you have selected the
correct serial communications port in your software application.
I have a separate power supply for my Roll-Up II---do I really
need to use it?
Yes. Although the Roll-Up II does get some power from the
computer, the external power supply is needed to ensure the
digitizer has a constant power source. This is especially true if
you are using the digitizer with a laptop computer.
Why do I get dead spots and areas where the stylus/cursor jumps
around?
There are a few possibilities:
Pencil Marks. Pencil marks
contain graphite. Graphite is a conductor and will interfere with
proper functioning of the digitizer. Erase any pencil marks from
the tablet. If the plans or paper resting on the tablet have
pencil marks, remove the plans and see if this action corrects the
problem
Objects in contact with the
digitizer. Be sure there are no metal objects
(such as staples) on or below the digitizer. A Roll-Up cannot be
used effectively on a metal surface. Be sure there are no
electronic devices (such as a monitor, phone, radio, or even a
keyboard) on the digitizer tablet because these devices can cause
interference.
Dirt or film build up. The
digitizer should be clean and dry. Clean the digitizer with a mix
of isopropyl alcohol and water.
Static electricity. Try to
ground yourself before using the digitizer. If the air is very
dry, try using a humidifier. An anti-static air spray and/or
grounding floor mat may also help. Clothing made of synthetic
fabric also creates a lot of static electricity. If static is a
problem, you may want to minimize how much synthetic material you
are wearing.
Cuts or slices in the tablet.
Cuts or slices in the tablet may result in dead spots. If you
believe your tablet is damaged in this way, call GTCO Technical
Support.
Does it matter what order I plug the stylus/cursor, power supply
and I/O cable in?
Yes. First connect the stylus/cursor and then the
separate power supply if you have one. Next, connect the I/O
cable. The digitizer will emit the four Success tones when you
connect the external power supply. There is no specific order for
disconnecting the components.
Can I extend my I/O cable (digitizer to computer's serial
communications port)?
Yes. The easiest way to do this is to extend the side of
the cable with the RS232-C connector. You can purchase a connector
and an extra length of standard "RS232-C straight through" cable
from many local electronics stores. The maximum recommended total
cable length (including all parts and extensions) is 25 feet.
Can I use my Roll-Up II with the QuikRuler?
Yes. Call the GTCO Sales Department or your local GTCO Dealer for
more information. |
|
Roll-Up III
UP |
Note:
Roll-Up III technology provides outstanding portability and
reliability, however the Roll-Up III does not operate reliably with
documents printed with conductive inks. Blueprints and copies
typically do not contain any conductive ink; however some inkjet
printers may use black conductive inks. For these types of
documents, we recommend the Super L IV digitizer, which is not
affected by conductive inks. Another option is to use a dye-based
ink instead.
Will this digitizer work with Windows 98/NT/W2K/XP?
Yes. You may also need one of our TabletWorks drivers.
What is the difference between a Roll-Up II and Roll-Up III?
The Roll-Up III has the built-in USB port. The Native USB
connectivity allows power to be supplied via the USB port.
Installation is quick and easy—Wintab™ applications use the Roll-Up
III with our TabletWorks drivers. For non Wintab™ applications, the
Roll-Up III will be restricted to serial connection setup through
SuperSet Menu or Custom Configuration Menu.
Does the Roll-Up III support cordless transducers?
No, the Roll-Up III can only be used with the corded type
transducers.
How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the series of menu boxes in the lower left corner
of the tablet) is used to change the digitizer’s operating
characteristics to match those required by different application
programs running on your computer. For your convenience the Help
Files contain a list of applications with SuperSet codes. If your
particular application isn’t listed and you know the output
characteristics the software requires, consult the list of SuperSet
codes with output characteristics also provided in the Help Files.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of your
software, you can use the Custom Configuration Menu to custom select
a unique set of configuration choices. See the Help Files for
directions on using this feature.
My digitizer is emitting a series of strange beeps. What should I
do?
Make sure your stylus/cursor is connected tightly. Reset the
digitizer. If these actions do not correct the problem, check the
Help File for a chart of diagnostic tones and what they mean or call
GTCO CalComp Technical Support.
I moved my digitizer and now it doesn't work. What should I do?
Check the connections. Be sure that the I/O cable (the cable running
from the computer serial port to the digitizer or the USB cable
between digitizer and computer) is connected on both ends. If all
cables appear to be properly attached, reset your digitizer using
the appropriate Super Set code and listen for the tones. If you hear
anything other than the four Success tones, consult the Help Files
for assistance. Also, be sure you have selected the correct serial
communications port in your software application
I have a separate power supply for my Roll-Up III---do I really
need to use it?
Yes. If the Roll-Up III connects via serial port, the external power
supply is needed to ensure the digitizer has a constant power
source. This is especially true if you are using the digitizer with
a laptop computer. The power supply is not needed if the Roll-Up III
connects via USB port.
What is the specification for the Roll-Up III power supply?
9 VDC, 1 Amp with center positive plug.
Why do I get dead spots and areas where the stylus/cursor jumps
around?
There are a few possibilities: Pencil
Marks. Pencil marks contain graphite. Graphite is a conductor and
will interfere with proper functioning of the digitizer. Erase any
pencil marks from the tablet. If the plans or paper resting on the
tablet have pencil marks, remove the plans and see if this action
corrects the problem.
Objects in contact with the digitizer. Be sure there are no metal
objects (such as staples) on or below the digitizer. A Roll-Up
cannot be used effectively on a metal surface. Be sure there are no
electronic devices (such as a monitor, phone, radio, or even a
keyboard) on the digitizer tablet because these devices can cause
interference.
Dirt or film builds up. The digitizer should be clean and dry. Clean
the digitizer with a mix of isopropyl alcohol and water on a soft
cloth. DO NOT apply liquid directly on digitizer surface.
Static electricity. Try to ground yourself before using the
digitizer. If the air is very dry, try using a humidifier. An
anti-static air spray and/or grounding floor mat may also help.
Clothing made of synthetic fabric also creates a lot of static
electricity. If static is a problem, you may want to minimize how
much synthetic material you are wearing.
Cuts or slices in the tablet. Cuts or slices in the tablet may
result in dead spots. If you believe your tablet is damaged in this
way, call GTCO CalComp Technical Support.
Does it matter what order I plug the stylus/cursor, power supply
and I/O cable in?
Yes. For serial connection: First connect the stylus/cursor and then
the separate power supply if you have one. Next, connect the I/O
cable. The digitizer will emit the four Success tones when you
connect the external power supply. There is no specific order for
disconnecting the components. For USB connection: connect the
transducer before the USB cable. There is no specific order for
disconnecting the components.
Can I extend my I/O cable (digitizer to computer's serial
communications port)?
Yes. For serial connection: The easiest way to do this is to extend
the side of the cable with the RS232-C connector. You can purchase a
connector and an extra length of standard "RS232-C straight through"
cable from many local electronics stores. The maximum recommended
total cable length (including all parts and extensions) is 25 feet.
For USB connection: USB cable should not be longer than 15’.
Can I use my Roll-Up III with the older QuikRuler?
Yes. Connect the QuikRuler the same way as with the Roll-Up II using
Interface Module and interface cable provided with the QuikRuler, or
call the GTCO Sales Department or your local GTCO Dealer for more
information about the QuikRuler Legacy Kit. |
|
Smart Menu
UP |
Where can I find information and
cost on the Smart Menu?
The Smart Menu is a custom keypad array that can be used with or
without a digitizer depending on the software company’s application.
There are no generic or non software specific versions. Please
contact GTCO CalComp to obtain a list of software partners who have
integrated the Smart Menu into their estimating software. |
|
Super L & L
UP |
Will this digitizer work
with Windows 3.x/95/NT?
Yes; however, if you
have an internal controller (DPC), you will find that it is
incompatible with most of today's Pentium computers. You may also
need one of our Wintab™ drivers.
What are the dip switches for?
The dip switches allow you to change the format of the
digitizer output. Particular dip switch settings should be chosen
based on the demand of the particular software application being
used. See your User’s Manual for more information on dip switches.
I have dip switches and a SuperSet Menu. Which should I use?
You can use either. The SuperSet Menu over-rides the Dip
Switches. However, if you press the reset button on your controller
or turn off the digitizer, you will need to reselect the SuperSet
code you wish to use.
My digitizer makes a loud buzzing/humming/whining sound.
What's wrong?
You may have a problem with the power supply and or the
control unit (the black box with dip switches). Call GTCO Technical
Support for further assistance.
My digitizer is emitting a series of strange beeps. What should I
do?
Check the ribbon cable connections on both ends.
Disconnect and then reconnect the ribbon cable to be sure it is
seated well. Then press the reset button on the controller. If this
does not correct the problem, check your User’s Manual for a chart
of diagnostic tones and what they mean or call GTCO Technical
Support.
I moved my digitizer and now it doesn't work. What should I do?
Recheck the connections. Be sure that the I/O cable (the
cable running from the computer serial port to the digitizer) is
connected on both ends. Be sure that the I/O cable is connected to
the correct port on the digitizer. If you have a standard RS232-C
cable, be sure it is connected to J6 Port B. If you have a
null-modem cable, be sure it is connected to J5 Port A. If all
cables appear to be properly attached, reset your digitizer and
listen for the tones. If you hear anything other than the four
Success tones, consult your User’s Manual for assistance. Also, be
sure you have the correct serial communication port selected in your
software application.
Will my internal controller card (called a DPC) work in my Pentium
computer?
No. The DPC is an 8 bit card designed for 286/386
architecture. The card is incompatible with most of today’s Pentium
computers.
Can I upgrade my DP5/DP5A/DPC controller?
Maybe, depending on the specific tablet you have. Find
the serial number on back of your tablet and call GTCO Technical
Support.
Can I upgrade my digitizer tablet?
Maybe, but it may be more advantageous to purchase a new
digitizer system. Call the GTCO Sales Department for more
information.
Can I use my L/Super L digitizer with the QuikRuler?
Not without upgrading your controller to a Super L
II Plus. For information on upgrading, see the question
above. |
|
Super L II
UP |
Will this digitizer work
with Windows 3.x/95/NT?
Yes. You may also need
one of our Wintab™ drivers.
How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the plastic menu strip at the top of
the tablet) is used to change the digitizer’s operating
characteristics to match those required by different application
programs running on your computer.
How do I use the SuperSet Menu? What code do I use for my
software?
For your convenience the User's Manual contains a list of
applications with SuperSet codes. If your particular application
isn’t listed and you know the output characteristics the software
requires, consult the list of SuperSet codes with output
characteristics also provided in the User's Manual.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of
your software, you can use the Custom Configuration Menu to custom
select a unique set of configuration choices. See the User's Manual
for directions on using this feature.
My digitizer is emitting a series of strange beeps. What should I
do?
Check the ribbon cable connections on both ends.
Disconnect and then reconnect the ribbon cable to be sure it is
seated well. Then press the reset button on the controller. If this
does not correct the problem, check the User's Manual for a chart of
diagnostic tones and what they mean or call GTCO Technical Support.
Can I upgrade my controller?
Probably, depending on the specific tablet you have. Find
the serial number on back of your tablet and call GTCO Technical
Support.
Can I upgrade my digitizer tablet?
Maybe, but it may be more advantageous to purchase a new
digitizer system. Call the GTCO Sales Department for more
information.
Can I use my Super L II digitizer with the QuikRuler?
Not without upgrading your controller. Call GTCO Technical Support
for more information. |
|
Super L II Plus
UP |
Will this digitizer work
with Windows 3.x/95/NT?
Yes. You may also need
one of our Wintab™ drivers.
How do I make the digitizer’s output compatible with my software?
The SuperSet Menu (the plastic menu strip at the top of
the tablet) is used to change the digitizer’s operating
characteristics to match those required by different application
programs running on your computer. For your convenience, the
Help File contains a list of applications with SuperSet codes.
If your particular application isn’t listed and you know the output
characteristics the software requires, consult the list of SuperSet
codes with output characteristics also provided in the Help File.
What is the purpose of the Custom Configuration Menu?
If there is no SuperSet code that matches the needs of
your software, you can use the Custom Configuration Menu to custom
select a unique set of configuration choices. See the
Help File for directions on using this feature.
My digitizer is emitting a series of strange beeps. What
should I do?
Check the ribbon cable connections on both ends.
Disconnect and then reconnect the ribbon cable to be sure it is
seated well. Then press the reset button on the controller. If this
does not correct the problem, check the
Help File for a chart of diagnostic tones and what they mean or
call GTCO Technical Support.
I moved my digitizer and now it doesn't work. What should I
do?
Check the connections. Be sure that the I/O cable(the
cable running from the computer serial port to the digitizer) is
connected on both ends. If all cable appear to be properly attached,
reset your digitizer and listen for the tones. If you hear anything
other than the four Success tones, consult the
Help File for assistance. Also, be sure you have selected the
correct serial communications port in your software application.
Can I use my Super L II Plus digitizer with the QuikRuler?
Yes. If you are interested in obtaining a QuikRuler, call your
local dealer or the GTCO Sales Department. |
|
Super L
III
UP |
Will this digitizer work with
Windows 3.x/95/NT?
Yes. You may also need one of our TabletWorks (Wintab-like) drivers.
How do I reset the SL3?
There are 3 ways to reset the SL3. Recycle the power by flipping the
black switch located on the controller on the back of the board.
Unplug and re-plug the power supply. Or digitize S00 on your Super
Set Menu using your pen/cursor located at the top front of the
board.
How do I use the SuperSet Menu? What code do I use for my
software?
The User’s Manual, as well as the on-line Help Files, contains a
list of applications with SuperSet codes. If your particular
application isn’t listed and you know the output characteristics the
software requires, consult the list of SuperSet codes in the User's
Manual. If your application is not listed, contact your software
company or GTCO CalComp Technical Support for further assistance.
I don’t see anywhere to connect my power supply on the
controller. Is it required?
Yes. Connect the power cable into the jack on the back of the serial
cable connector that connects to the computer. Connect the power
supply end to a power outlet or power strip.
How do I clean my Digitizer or Cursor?
To clean your board, we recommend using any non-abrasive cleaner
that is appropriate for cleaning kitchen counter tops. To clean the
cursor, use a mild cleanser. Do not spray the cleanser directly on
the cursor or digitizer--instead, dampen a soft cloth with a mixture
of water and the cleanser.
Can you replace the Pen tip?
Yes, to replace the pen tip, grasp the tip and pull straight out.
Insert the new tip and press until it clicks into place.
What kind of batteries does the cordless pen use?
The cordless pen uses two 393 silver oxide (hearing aid) batteries.
For installation instructions see the on-line Help Files. The
average battery life is 750 to 1,000 hours.
What kind of batteries does the cordless cursor use?
The cursor requires two AAA batteries. For installation instructions
see the on-line Help Files. The average battery life for the cursor
batteries is 4,000 hours.
My digitizer does not give the normal 4 tones. What should I do?
Check to make sure all connections on the board are secure. Reset
your board and listen for the tones again. If this does not correct
the problem, check the on-line Help Files for a chart of diagnostic
tones and what they mean or call GTCO CalComp Technical Support.
There is no power light when the transducer is inside the
drawing/active area.
Check the board’s power and be sure you are getting the normal 4
beeps on start-up. The power light will be out if the transducer has
gone into sleep mode. Press any button on the transducer to activate
it. When the cursor is not in sleep mode, but out of the active
area, the green LED will flash. If the power light continues to be
out and the transducer is cordless and within the active area,
change the batteries.
The pointer on my screen shakes or jitters.
The tablet may be set too close to the monitor. Move tablet further
away from screen. If you are using a small format cursor or stylus,
the tablet’s frequency setting may be conflicting with the display.
See the on-line Help File for instructions about changing the
frequency.
I don’t have a serial connection on my computer, can I use USB?
Yes. A separate, Keyspan brand USB adapter can be purchased for your
board. The adapter attaches to the end of the serial cable provided
and then connects to your computer. The USB adapter can be purchased
through GTCO or your local reseller. |
|
Super L IV
UP |
How do I know if my Super L IV is
turned on?
The super L IV power switch is located on the rear of the tablet on
the controller. When the power is turned on the Super L IV’s
indicator LED will begin to blink and you will hear 4 successful
tones.
My indicator LED stays on or flashes on and off, is this normal?
If the indicator LED is flashing or stays on solid without the
transducer on the active area it is an indication you have something
interfering with the digitizer. Interference can be cause by
anything metal, metallic, electronic or conductive sitting on top of
the board. Some examples of these items are computer mouse, computer
keyboard, calculators, metal rulers, staplers, speakers, monitors,
telephone etc. Certain items such as Monitors and speakers should be
moved 12-16 inches away from the board. Under normal conditions the
LED indicator will be on only when the transducer is in the active
area.
Should I use Serial or USB for my connection?
Connecting the digitizer with Serial (RS232) or USB will be
determined by the application software you are using with the
digitizer. Please consult your application support for assistance.
When Using USB, do I need the power supply connected?
If you are using the USB connection for you digitizer you do not
require the power connected. Power is supplied through the USB port
on you computer. No additional power source is required for this
installation. If you are using a Serial-USB Adapter with your
digitizer, you will need to use the power supply.
I moved my digitizer and now it doesn't work. What should I do?
First check all the connections. Be sure that the serial (RS232)
cable is connected on both ends. Next make sure you have the power
supply connected and the power switch is on. If all cables appear to
be properly connected, reset your digitizer by selecting S01 from
the SuperSet Menu and listen for the tones. You will hear one tone
on the S, one tone on the 0, four tones after the 1. If you hear
anything other than the four success tones, consult the User's
Manual for assistance. Also, be sure you have selected the correct
serial communications port in your software application. If you are
connected via USB verify the USB cable is connected properly and
restart you computer. When using the USB connection you do not
required a power supply connected. If the difficulties continue
please contact GTCO CalComp Technical Support to run diagnostics on
the digitizer.
I have an original QuikRuler; can I use it with my new Super L
IV?
Yes you can use your original QuikRuler with the Super L IV. Please
consult the QuikRuler’s User’s Manual for installation instructions.
I am connecting my digitizer using the USB. What driver should I
use?
When using USB you have to use the TabletWorks drivers in order for
the computer to recognize the digitizer. This means that if you are
using an application that does not use TabletWorks drivers you will
not be able to use the USB connection, you will have to use serial. |
|
Super L VI
UP |
Why is the Super L VI better then
the previous Super L model?
The Super L VI has built in USB and can be
powered via USB.
What is the difference between a Super L and DrawingBoard?
The DrawingBoard unit emulates some older SummaGrid formats while
the Super L does not. The DrawingBoard has a 1 year warranty and the
Super L has a 2 year warranty.
What is the difference between a DrawingBoard, Super L and
AccuTab?
The Super L is a 10 mil accuracy unit with a 2 year warranty. The
AccuTab is a high accuracy tablet with a 2 year warranty- available
in 5 mil and 2 mil accuracies. The DrawingBoard comes in a 10 mil, 5
mil and 2 mil option and carries a 1 year warranty. |
| TabletWorks
UP |
Where can I find the correct tablet driver for my brand of digitizer?
Note: Some digitizers have an OEM brand label like “Quest Solutions” and can only be identified by looking at the model number typically located on the back or bottom of the unit.
What operating systems does TabletWorks support?
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Windows Vista |
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Windows XP |
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Windows 2000 |
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Citrix and Terminal Services (Server) |
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Windows 2000 Server |
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Windows 2003 Server |
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Citrix and Terminal Services (Client) |
| |
Windows 2003 |
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Windows XP |
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Windows 2000 |
How do I update my TabletWorks Driver to the current release?
Right-click the TabletWorks icon in the system tray and select “check for updates” from the pop up menu. You must have an internet connection to use this feature. You should also close all software programs that use the digitizer before updating.
How do I install TabletWorks on my computer?
Important: Make certain that any prior Wintab drivers have been removed from the computer before proceeding.
From CD
1. Insert the CD marked “TabletWorks” that shipped with your digitizer. The CD will automatically launch to main menu.
2. Select the “Install TabletWorks” radio button. This will launch the “Preparing to Install” screen.
3. Click “Next” at the InstallShield Wizard confirmation screen.
4. Click “Accept” at the License Agreement after carefully reading the terms.
5. Select “Complete” installation and click “Next”.
6. Once the InstallShield Wizard has completed, click “Finish”.
From Website
1. Go to one of the links mentioned above.
2. Click on the version of TabletWorks from the download list.
3. Select “Run” from the file download pop up message and the download will begin.
4. Once the download has completed, select “Run” from the pop up message. This will launch the InstallShield Wizard.
5. Click “Next” at the InstallShield Wizard confirmation screen.
6. Click “Accept” at the License Agreement after carefully reading the terms.
7. Select “Complete” installation and click “Next”.
8. Once the InstallShield Wizard has completed, click “Finish”.
Why does the TabletWorks icon in my system tray have a red X over it?
Generally this occurs when the computer cannot find the tablet. It can happen for the following reasons:
|
Tablet is not connected or not receiving power. |
|
Tablet has frozen due to leaving the transducer sitting idle on the board surface. |
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Serial port is in use by a different program. |
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Computer has assigned the tablet to a virtual COM port with a number higher than COM4. |
|
Computer has shut down the serial or USB port to conserve power (laptops are famous for this). |
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Electronic malfunction with the PC or digitizer. |
How to resolve this situation:
Serially Connected Tablets
1. Simply disconnect the tablet from the PC.
2. Remove the power from the digitizer (Serial Only) and wait 10 seconds.
3. Next plug the power back into the unit and then reset the Super Set code.
4. Plug the tablet back into the PC and reboot the PC.
The PC should come back up and TabletWorks should see the board.
USB Connected Tablets
1. Disconnect the USB cable from the PC.
2. Wait 10 seconds and then reinsert.
TabletWorks should recognize the tablet and the red X should disappear.
Note: Make sure nothing electronic or metallic is residing on the tablet. Mice, keyboards and monitors should be kept at least 12” away from the tablet.
How should I configure TabletWorks to work with my application?
Note: The current version of TabletWorks is built using the Wintab 1.0 specifications. For most applications, this is sufficient. If your application requires Wintab 1.1 compatibility you will need to contact your application developer or GTCO CalComp Technical Support @ 410-312-9221 Monday-Friday 6:30am to 5:30 pm Eastern Time.
TabletWorks has an easy-to-use control panel that allows the user to make changes to driver. Please confirm with your application developer for information concerning these changes. The TabletWorks control panel can be accessed by left clicking the icon in the system tray or by launching it from the programs list. Please refer to the TabletWorks Help File for detailed information on using the control panel. It can be found at:
http://www.gtcocalcomp.com/files/tabletworks.pdf
What are the known issues with the TabletWorks driver?
Depending on the version you are using, please read the associated “Release Notes” that can be found at the driver download page. Inside this document you will find detailed information on:
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Supported Operating Systems |
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Known Issues |
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Installation Instructions |
|
Release Notes |
How do I remove TabletWorks from my PC?
Using your Windows “Add or Remove Programs” from the Windows Control Panel, highlight the program and click the remove button. The Install Wizard will then automatically start. Follow the screen prompts and when it completes, reboot your PC. Your computer should come back up and the TabletWorks icon and program group should no longer exist.
I’m using AutoCAD and getting double-clicks with the 0 button on my 16-button cursor. How do I resolve this?
AutoCAD takes control of the 0 button on the 16-button cursor and assigns it to be the pick button. The TabletWorks Driver, by default, assigns the 0 button to be a Left Click. So, when the 0 button is pressed while using AutoCAD, an AutoCAD pick and a mouse Left Click are executed, resulting in the appearance of the button being press twice. To resolve the problem, the 0 Button should be set to ‘Not Defined’ in TabletWorks. You can assign the Left Click function to another button on the 16-button cursor. We have found that assigning it to Button C works well. In AutoCAD, you do not want to assign any AutoCAD functions to the C Button if it is set up to be the Left Click on TabletWorks. We have seen a similar problem with the 1 button on the cursor in AutoCAD if it is assigned as the Right Click in TabletWorks. This can be resolved by following the same procedure. |
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